Alexander Dade
Operator’s manual
Technical program management for global operations, knowledge systems, and AI deployment. Built for complex technical programs and the documentation they run on.
- 1OperationsProfessional chef background: timing, throughput, and service under pressure
- 2Technical writingProcedures, runbooks, knowledge architecture
- 3R&D and manufacturingNew technology, lab to production line
- 4Technical program managementAI, platforms, global rollouts
| Doc. no. | Revision | Effective |
|---|---|---|
| AD-001 | 10 | October 2026 |
AboutOverview
Technical program manager, most recently at Meta, running AI tool deployments and vendor site launches for global support operations. Before that, took a new glass melting technology at O-I from the R&D lab into production plants.
Started out as a professional chef, then cut my teeth in tech as a technical writer. I still consult and write the procedures, runbooks, and knowledge bases programs depend on.
Programs
Each write-up covers the problem, the sequence, the failure modes and controls, and the results.
Recommendations
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…he owned the knowledge foundation behind it, driving a large-scale KB feedback audit and delivering the knowledge-base overhaul that made the Co-Pilot recommendations trustworthy and deployable as the program scaled from experiments to production.
Sharmilla AbhilashGlobal Operations Senior Program Manager, Meta · Worked with Alexander on a different team · July 2026 Read the full recommendation
I had the pleasure of working closely with Alexander in Ads, Co-pilot & MPS programs, and he's one of the dependable partners I've collaborated with. Alexander played a key role in Co-Pilot program launch (improving human agent resolution capabilities by providing proactive guidance and resolution using AI) where he owned the knowledge foundation behind it, driving a large-scale KB feedback audit and delivering the knowledge-base overhaul that made the Co-Pilot recommendations trustworthy and deployable as the program scaled from experiments to production. Co-pilot was launched in Advertiser program and it helped improve CSAT by 3 - 5% in some of the crucial workflows.
He also partnered directly with product, engineering, and program leadership on knowledge readiness for AI launches -- flagging draft gaps before go-live, aligning on where content should live, and ensuring quality requirements were built in correctly rather than bolted on afterward. He did all of it with positivity and a calm, solutions-first mindset that made every collaboration better. In his knowledge management role, Alexander was the person who consistently turned complex requirements into clear, usable guidance for frontline support teams. Any team building or scaling AI programs would be lucky to have Alexander. I recommend him without hesitation.
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I had the pleasure of managing Alexander directly for 8 months and was more than pleased with his skill and thought leadership.
Dalton ManciAI Learning & Knowledge Technology Architect, Meta · Managed Alexander directly · January 2023 Read the full recommendation
I had the pleasure of managing Alexander directly for 8 months and was more than pleased with his skill and thought leadership. Alex executed against several high priority initiatives advancing Meta's knowledge function and supporting key audiences with his technical documentation. Alex actively shared writing tips and tricks with the team and proactively solved for problems independently. Alex would make an excellent addition to any organization and team.
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His collaborative approach was essential to expedite the adoption of CCMS and LMS programs that were new for the glass manufacturing environment.
Javier Reyes, MSc, PMPProject Planning Director · Managed Alexander directly at O-I · December 2024 Read the full recommendation
Alex's expertise and strong organizational skills were key to creating technical training materials for innovative technology. His collaborative approach was essential to expedite the adoption of CCMS and LMS programs that were new for the glass manufacturing environment. Alex’s ability to quickly understand complex technologies and ensure their successful rollout makes him a standout professional for any organization focused on innovation and efficiency.
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One of Alexander’s standout strengths is his mastery of timelines and dependencies. He orchestrates multiple moving parts with precision, ensuring that projects stay on track and stakeholders remain aligned.
Jaime GallegosProgram Manager, Meta · Worked with Alexander on the same team · March 2026 Read the full recommendation
I had the privilege of working alongside Alexander at Meta, where he consistently impressed me with his ability to manage and deliver complex, cross-functional programs. His work spanned content platforms, developer tools, and knowledge infrastructure—areas that demand both technical acumen and strategic vision.
Alexander is the kind of leader who brings energy and positivity to every interaction. He’s always proactive, anticipating challenges and opportunities before they arise, and he makes collaboration genuinely enjoyable. His approach fosters a sense of camaraderie and trust among team members, making even the most ambitious projects feel achievable.
One of Alexander’s standout strengths is his mastery of timelines and dependencies. He orchestrates multiple moving parts with precision, ensuring that projects stay on track and stakeholders remain aligned. With deep expertise in technical writing and information architecture, Alexander not only understands the systems and content his teams build—he elevates them, creating solutions that are both robust and user-friendly.
In summary, Alexander is a rare talent who combines technical depth, program management excellence, and a collaborative spirit. Any team would be lucky to have him at the helm of their most important initiatives.
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He effectively gathered information from various parties and distilled complex topics into easy to understand documents which were used across continents.
Michael HuTechnology Licensing Lead, O-I · Senior to Alexander · November 2024 Read the full recommendation
Alex was instrumental in creating best-in-class documentation for novel manufacturing processes. He effectively gathered information from various parties and distilled complex topics into easy to understand documents which were used across continents. Alex also provided valuable feedback on how to enhance the utility of resources based on his prior experience.
From managers and colleagues at Meta and O-I. All 17 on LinkedIn
WritingSamples
Five samples from the last few years. Each page says what the document was for and what to notice in how it’s written, then shows the document itself. Four sample procedures, troubleshooting SOPs, and knowledge base articles.
- Sample 1. Resolving a monetization issue Help center article for support agents
- Sample 2. Cooling wind failure Troubleshooting SOP for a glass manufacturing plant
- Sample 3. Localizing content in Heretto Procedure for technical users in a component content management system
- Sample 4. Routing documents through review Procedure for a regulated review and approval workflow
Revision historyHistory
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2025–2026
Senior Technical Program Manager, Global Scaled OperationsMetaAI tool deployments and vendor site launches for the global support operation.
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2023–2024
Senior Technical Program Manager, OperationsO-ITook a new glass melting technology from the R&D lab into two production plants.
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2022–2023
Technical Program Manager, Global Product & Services OperationsMetaRebuilt how enterprise support handled escalations and help center content.
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2021–2022
Technical Program Manager, Platform DeliveryLexisNexisLaunched a platform implementation across four environments and three owning teams.
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2020–now
Founder & Principal ConsultantDoc & Writer ConsultingProgram delivery and documentation for clients including AIRBOX, Bankers’ Bank of the West, and Idomoo.
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2020–2021
Technical Program Manager, Content PlatformsHunter DouglasProduct, installation, and training content for dealers and distributors.
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2019–2020
Program Manager, OperationsO-IRan the pilot that set up a global rollout across two manufacturing plants.
2019 & earlierIndustrial equipment projects · Technical writing · Professional kitchens
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2018–2019
Project ManagerFaustelIndustrial equipment projects from design workshops through on-site commissioning.
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2017–2018
Lead Technical WriterConcentrixAgent training and quality standards for a consumer electronics client.
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Before that
Professional chefKitchens, before any of this.
QualificationsSpecs
- Certification
- Project Management Professional (PMP)Project Management Institute, 2026
- Certification
- Agile Project ManagementAtlassian, 2025
- Degree
- BA, Professional, Technical, Business & Scientific WritingUniversity of Wisconsin–Milwaukee
Troubleshooting
| Problem | Probable cause | Remedy |
|---|---|---|
| Launch date keeps slipping, and nobody owns it. | Work split across teams with no single plan. | Install operator: one schedule, one owner, one weekly status. |
| An AI tool works in the demo and stalls in production. | No pass bar agreed before the build. | Thresholds set in advance, a gate per product. See Program 1 → |
| Vendor systems won’t run as one line. | Each vendor tested alone. | Qualify each system, validate every control loop, train your own engineers. See Program 2 → |
| Support agents give five answers to the same question. | Knowledge base with no shared structure. | One template for every article. See Sample 1 → |
| Operators wait on an engineer for every fault. | Troubleshooting knowledge lives in people’s heads. | Symptoms and causes first, then the checks in order. See Sample 2 → |
| Translation holds up the release. | No defined handoff with the translation team. | A repeatable localization job. See Sample 3 → |
| Compliance review slows every document change. | No set route for reviews and approvals. | A routed workflow with a named owner at each step. See Sample 4 → |
Launch date keeps slipping, and nobody owns it.
- Probable cause
- Work split across teams with no single plan.
- Remedy
- Install operator: one schedule, one owner, one weekly status.
An AI tool works in the demo and stalls in production.
- Probable cause
- No pass bar agreed before the build.
- Remedy
- Thresholds set in advance, a gate per product. See Program 1 →
Vendor systems won’t run as one line.
- Probable cause
- Each vendor tested alone.
- Remedy
- Qualify each system, validate every control loop, train your own engineers. See Program 2 →
Support agents give five answers to the same question.
- Probable cause
- Knowledge base with no shared structure.
- Remedy
- One template for every article. See Sample 1 →
Operators wait on an engineer for every fault.
- Probable cause
- Troubleshooting knowledge lives in people’s heads.
- Remedy
- Symptoms and causes first, then the checks in order. See Sample 2 →
Translation holds up the release.
- Probable cause
- No defined handoff with the translation team.
- Remedy
- A repeatable localization job. See Sample 3 →
Compliance review slows every document change.
- Probable cause
- No set route for reviews and approvals.
- Remedy
- A routed workflow with a named owner at each step. See Sample 4 →
Problem not listed? File a request.